Returns & Refunds Policy

Effective Date: March 2026

At Anston Pharmacy, your safety comes first. Because we supply prescription medicines, temperature-sensitive items, and regulated pharmacy products, strict regulatory and clinical rules apply to what can and cannot be returned or refunded once dispatched.

Cold Chain Medicines (e.g. Weight Loss Injections)

These items cannot be returned under any circumstances once dispatched.
They may only be exchanged if they arrive warm or compromised due to severe mishandling by our courier delivery partner.
To qualify for an exchange, the outer product box itself (e.g., the weight loss pen box) must remain completely intact, unopened, and untampered with.
Once the product box or tamper seal has been opened, the item is strictly ineligible for return, replacement, or exchange.

All Other Medicines & Pharmacy Products

For patient safety and in compliance with General Pharmaceutical Council (GPhC) standards, no returns or refunds are possible once an order or prescription has been dispatched from our pharmacy. Returned medicinal products cannot be re-sold or re-issued to other patients.

Cancellations & Refunds

If your order is cancelled prior to clinical review or prescription authorization, your payment will be fully refunded to your original payment method.

Refunds are typically processed within 3–5 working days depending on your bank provider.
Orders cannot be cancelled once a prescription has been authorized or prepared for dispatch.

Contact & Support

Please review your order details carefully before completing your purchase. If you have any questions regarding an order, delivery, or return request, please contact our pharmacy team:

Anston Pharmacy

13 Sheffield Rd, South Anston, Sheffield S25 5DT

Telephone: 01909 567268

This policy does not affect your statutory rights under UK Consumer Law.