Delivery & Cancellation Information

Clear guidance on how we package, dispatch, and deliver your medications and healthcare products safely across the UK.

UK Delivery Only

We deliver to addresses within England, Scotland, Wales, and Northern Ireland. We do not ship internationally.

Business Days

Weekends and UK Bank Holidays are non-business days. Courier dispatch occurs Monday through Friday.

Shipping Services & Timeframes

1. Temperature-Sensitive Treatments (e.g. Weight Loss Injections)

Refrigerated products are packed in specialized thermal insulation with ice packs to guarantee cold-chain integrity during transit:

  • England, Wales & Mainland Scotland: DPD Next Day (aims for next working day after dispatch) or DPD Next Day Before 12 PM.
  • Scottish Highlands, Islands & Northern Ireland: DPD Two-Day Shipping with enhanced thermal packing.

2. General Medications & Pharmacy Products

  • Standard Shipping: Royal Mail Tracked 48 (aims for 2–3 working days after dispatch).
  • Express Courier: DPD Next Day or DPD Next Day Before 12 PM.

3. NHS Prescription Delivery

Sent via Royal Mail Tracked 48 or local pharmacy delivery service where applicable.

Strict Safe-Place Restrictions

In compliance with General Pharmaceutical Council (GPhC) standards:

  • Chilled/Fridge items must NOT be left in a safe place under any circumstances. A direct handover is required.
  • Any DPD Next Day service requires signature or handover.

If Your Order is Delayed or Lost

Claims for missing parcels can be submitted 7 working days after the date of postage. If your delivery is delayed:

  • Check tracking information provided in your dispatch email.
  • In shared or commercial buildings, check with reception or mailrooms.
  • Contact our team on 01909 567268 so we can liaise with the courier on your behalf.

Cancellations Procedure

Orders can be cancelled before clinical review or prescription authorization. Once an order is processed or dispatched, cancellations are no longer possible due to pharmacy safety rules. Approved refunds are returned to your payment card within 3–5 working days.

For further questions, view our Returns & Refunds Policy or call our team directly.