Feedback & Complaints

At Anston Pharmacy, we are committed to providing the highest standard of pharmaceutical care and patient service. We welcome all feedback, whether positive or constructive, to help us continuously improve.

Share Feedback

We love hearing how our team helped you! Tell us about your experience in store or online.

Fair Resolution

If something went wrong, we aim to resolve all issues quickly, thoroughly, and transparently.

How to Raise a Complaint or Give Feedback

If you are unsatisfied with any aspect of our service, please get in touch with our Superintendent Pharmacist or Pharmacy Manager as soon as possible so we can address your concerns immediately.

By Phone

Call us on 01909 567268 to speak directly with our team.

In Person or By Post

Anston Pharmacy, 13 Sheffield Rd, South Anston, Sheffield S25 5DT

Our Complaints Handling Procedure

  1. Acknowledgement: We will acknowledge receipt of your complaint within 3 working days.
  2. Investigation: A senior pharmacist will thoroughly investigate the circumstances surrounding your feedback.
  3. Response: We aim to provide a full written response or outcome within 14 working days. If further time is required, we will keep you informed of progress.

Escalating Your Complaint

If you are not satisfied with our final response to an NHS service complaint, you have the right to escalate your concern to external healthcare regulatory bodies:

  • General Pharmaceutical Council (GPhC): The regulator for pharmacists and pharmacy premises in Great Britain. Visit pharmacyregulation.org.
  • Parliamentary and Health Service Ombudsman: For NHS services, visit ombudsman.org.uk or call 0345 015 4033.